Return & Refund Policy

Customers must submit a return request within 7 days of confirmed delivery.

Items must be returned in the same condition in which they were received: unworn, unused, undamaged, and with all original packaging and included accessories.

Customers must contact Jewel Junction with their order number and reason for return before sending anything back. Returns sent without prior authorization may not be accepted.

For approved returns that are not caused by a Jewel Junction error or product defect, the customer is responsible for return shipping costs.

Customers should use a trackable and insured shipping method for high-value jewelry. Jewel Junction is not responsible for return packages lost or damaged during return transit.

For verified defective, damaged, or incorrect items, Jewel Junction will provide resolution instructions and, when applicable, cover necessary return or replacement shipping costs.

Once an approved return is received and inspected, the customer will be notified of the refund status.

Approved refunds will be returned to the original payment method.

Original shipping charges are non-refundable unless the return resulted from an error by Jewel Junction.

Refund processing times may vary depending on the customer's bank or payment provider.

Returns are not accepted for:

• Items showing signs of wear, damage, alteration, or misuse
• Customized, personalized, or made-to-order pieces
• Items returned without original packaging or included accessories
• Items returned outside the approved return period

Customers should inspect their order immediately upon delivery.

Any damaged, defective, or incorrect item must be reported to Jewel Junction within 48 hours of confirmed delivery. The customer should provide their order number and clear photos or video showing the issue.

After reviewing the claim, Jewel Junction may provide a replacement, repair, or refund depending on the circumstances.

Order cancellations are not guaranteed because fulfillment may begin shortly after an order is placed.

Customers should contact Jewel Junction as soon as possible if they need to cancel. Once an order has entered fulfillment or shipped, it cannot be canceled. Eligible orders may still qualify for return under the standard return policy.

Warranty coverage is separate from the Return & Refund Policy. Eligible Jewel Junction products may include warranty and repair coverage for qualifying product-quality issues.

View the Jewel Junction Warranty Policy