Shipping Policy

Jewel Junction currently ships within the United States only. International shipping is not available at this time.

Orders are processed within 1–3 business days. Processing time refers to the time needed to prepare an order before it is handed over to the shipping carrier. Processing time is separate from shipping/transit time.

After processing is complete and the order has shipped, estimated delivery is 2–5 business days. Shipping times are estimates and are not guaranteed. Carrier delays, holidays, severe weather, or other circumstances outside of Jewel Junction's control may affect delivery.

Customers should therefore generally expect their order to arrive approximately 3–8 business days after placing the order, although delivery times may vary.

Tracking information is provided for shipped orders. Once an order has shipped and tracking becomes available, the customer will receive tracking information using the contact information associated with their order.

Customers are responsible for providing a complete and accurate shipping address during checkout. If a customer notices an error in their shipping address, they should contact Jewel Junction as soon as possible. Address changes cannot be guaranteed once an order has entered fulfillment or shipped.

If tracking indicates an unusual delay, loss, or other delivery issue, customers should contact Jewel Junction so the situation can be reviewed.

If an item arrives damaged, customers should follow the procedure established in the Return & Refund Policy, including reporting damaged items within 48 hours of confirmed delivery.